Question 1

What is Fretolia?

Accepted Answer

Fretolia is Delivery & Logistics as a Service for Mauritian businesses. We handle dispatch, smart route batching, real-time tracking and proof of delivery through one platform and API — so any shop can deliver island-wide without running its own fleet.

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Question 2

How does route batching work?

Accepted Answer

Orders are grouped by region. Once enough orders build up in an area, deliveries are scheduled together onto one efficient route — which lowers the cost of each individual delivery.

Question 3

Which regions do you deliver to?

Accepted Answer

We deliver across Mauritius, covering all major regions including Port Louis, Curepipe, Quatre Bornes, Rose Hill and the coastal areas. Availability and batch frequency depend on demand in each region.

Question 4

How do I track my delivery?

Accepted Answer

Every order gets a tracking number. Enter it on our home page to follow your parcel in real time, and you’ll also receive updates via WhatsApp or email with an estimated delivery time.

Question 5

How does Fretolia compare to standard couriers in Mauritius?

Accepted Answer

Unlike fixed-rate couriers, Fretolia groups orders by region so your delivery fee decreases as more customers in your area order. Businesses also get a dashboard to track all orders in one place.

Question 6

Who can use Fretolia’s delivery service?

Accepted Answer

Any SME, retail shop or independent seller in Mauritius can use Fretolia to deliver their products more efficiently.

Question 7

How do businesses join Fretolia?

Accepted Answer

Sign up on our website or contact our team. We’ll guide you through onboarding and integration.

Question 8

Can I integrate Fretolia with my WooCommerce or Shopify store?

Accepted Answer

Yes. We offer plugins for WooCommerce and Shopify, plus a REST API for custom integrations.

Question 9

What are the benefits for businesses?

Accepted Answer

Lower delivery costs, wider customer reach, and access to an optimised delivery network that helps you scale operations without running your own fleet.

Question 10

How do I place an order for delivery?

Accepted Answer

Order through one of our partnered businesses or directly on their online shop. Fretolia handles the delivery.

Question 11

How much is delivery for customers?

Accepted Answer

Delivery fees start from Rs 50 depending on your region and package weight. The more customers ordering in your area, the lower the shared cost.

Question 12

Can I request doorstep delivery?

Accepted Answer

Yes, we deliver straight to your home or office doorstep.

Question 13

What happens if I miss my delivery?

Accepted Answer

If you’re unavailable, our support team will contact you to reschedule or arrange collection at a nearby pickup point.

Question 14

How do I contact Fretolia support?

Accepted Answer

Reach us via WhatsApp, email or phone. Our team is available Monday to Saturday during working hours.

Question 15

Do you offer refunds for failed deliveries?

Accepted Answer

Yes. If a delivery cannot be completed, we’ll refund the delivery fee or reschedule it at no extra cost.

Question 16

Can I change my delivery address after placing an order?

Accepted Answer

Yes, but you must notify us before the delivery batch for your region is scheduled.

Questions, answered.

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